Voice Of Customer
What do you see as the relationships between Giving Voice to Values and Sustainability? Incorporate specific examples from the Gentile readings.
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I believe the relationship between Giving Voice to Values and Sustainability are tied together as group of values. Both topics deal with people trying to make ethical decisions based on values to do what is right for the company, society, or the environment. When discussing GVV or Sustainability one of the things to keep in mind is that the “Thinking or goals should be focused on short term as well as long term success.” People cannot just set goals or speak up to address issues now, but they also need to have the ability to address issues/goals now along with things to come. We learn values when we are young, and they can change based on our experiences in life but in GVV and Sustainability discussions they will have a major impact into what we believe is right and ultimately decide. When discussing both GVV and sustainability a person must know when the right time to speak up is and get key stakeholders on their side. When a person speaks up on an issue and wans to get momentum on a topic/goal having colleagues and managers on your side will help in being more successful. Having people who share similiar values will also help gain alignment. One of the assumptions from the reading was “Although I may not always succeed, voicing and acting on my values is worth doing.” When its time to speak up or set an example many times we do not know the responses we will receive but, in our hearts, when we feel we are doing what is ethically right based on our values the responses do not always matter. One of the first assumptions of GVV is “I want to do this”. A person or company must want to speak or commit to whatever they are trying to address. When committing to sustainability or GVV its not something you can just say you are going to do you have to be committed for your shareholders and stakeholders.
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Example 3::Please find attached PDF also provide comments for this PPt As individual.
Giving Voice to Values is designed to help individuals learn to recognize, clarify, speak and act on their values when conflicts arise. Conflicts will arise between customers, clients, peers, stakeholders, and bosses in your organization when advocating your values/sustainability so you have to learn how to express your thoughts and feelings effectively to achieve your desired goals. GVV and Sustainability both involve conflict since they involve change and sticking to your values/core principles. More often than not people are afraid of being retaliated against speaking their mind so GVV provides a framework to expressing our opinion/values in the workplace. Giving voice to values focuses on the importance in aligning and individuals sense of purpose and of the organization. This is similar to sustainability since everyone needs to be involved for it to be successful and starts individual level and spreads throughout the organization at a grander scale. When conflicts arises reasons and rationalizations need to be provided when pointing out an ethical issues or problems. In both Sustainability and Giving Voice to Values it starts as the minority and works towards changing the minds of the majority.
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