Comcast Complaints Analysis

Comcast Complaints Analysis

The provided set of data has complaints information obtained from a call center. Management assigned you to complete some tasks on their behalf. 

Presentation 3 slides

  1. Analyze the data by categorizing the complaints.
  2. Provide a complaints analysis based on:
    1. Complaints categories

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    2. Geographic distributions of the complaints
    3. Other analyses as needed
  3. Provide three (3) potential solutions to minimize or eliminate the complaints based on category and or geography.
  4. Provide all the supporting data, maps, and graphs to enable the management to make a solid data-driven decision.

Data set:

COMCAST data set

  • attachment

    Comcast_telecom_complaints_data.xlsx

Comcast Complaints Analysis